Penji Review 2022

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Review Summary

The bottom line

Penji is reasonably priced, but its quality does not always meet the high standards it promises. In some cases, the designs are basic and lack the creativity and polish that you would expect from a professional graphic designer. In other cases, the designs are well-executed and meet the high standards that Penji promises. Overall, the quality of the designs is hit or miss, and you may not always get your money’s worth.

Best for

Entrepreneurs and small businesses.

Ratings

75

out of 100

Quality

You will rarely approve designs on the first try, so you’ll have to ask for revisions that drastically drive down the subscription’s value.

95

out of 100

Price

Penji is very decently priced even for low-budget businesses, but the tricky refund policy can catch some customers off-guard.

60

out of 100

Customer Support

Live chat takes very long to reply even when it’s live, while the free demo and email response are below average.

Pros

  • Affordable prices for smaller businesses.
  • 25% discount on yearly plans.

Cons

  • Inconsistent design quality
  • Poor customer support.
  • They work only on 1 task simultaneously.
  • Misleading refund policy.
Penji Logo
4.0

Websitepenji.co
Price$374.25–$999/mo
Turnaround1–2 days
Basic graphic designYes
Logos & brandingYes
Graphics & IllustrationsYes
Webp & app designsYes
Coding (HTML, CSS, JS)No
Animate graphicsYes
VideoNo
Free TrialNo
Moneyback30 days

About Penji

Penji is a graphic design company that offers unlimited graphic design services to its clients for a monthly subscription fee. Their designers come from over 20 countries throughout Asia, Europe, Australia, and North & South America. It was co-founded by Johnathan Grzybowski in the City of Camden as an on-demand design service. At the end of 2020, Penji transformed from an on-demand service into a subscription-based.

How Much Does Penji Cost?

Penji offers graphic design services with three subscription plans (Pro, Team, and Daytime) and three commitment types (monthly, quarterly, and yearly). Plans range from $374.25 to $999/month and differ in turnaround time, types of designs, and whether or not you get a dedicated art director.

PlanProTeamDaytime
Monthly$499/mo$699/mo$999/mo
Quarterly (15% off)$424.15/mo$594.15/mo$849.15/mo
Yearly (25% off)$374.25/mo$524.25/mo$749.25/mo
Graphic design
Logos & branding
Custom illustrations
Unlimited brands & users
Web & app design
Presentations
Animated graphics
Daytime designers
Same-day turnaround
Dedicated art director
Penji subscriptions and features

Pro plan features include basic graphic design, branding, and illustrations. In contrast, the Team plan offers more advanced designs, such as web, app, and presentation designs, as well as animated graphics.

With the Daytime plan, you get USA daytime designers in addition to the Team plan (other plans may get you someone from another country). Furthermore, you receive a dedicated art director who oversees your designs and manages some tasks, as well as the option of same-day turnarounds thanks to daytime designers.

Quality of Designs

Penji’s designs are praised by some customers, but to the keen eye, they seem plain, sometimes even unprofessional. During our testing, we received many high-quality designs that were ready to be published on the first try, but most often we had to request revisions. In spite of the fact that revisions aren’t wrong in themselves, they do devalue your subscription. This is because each revision represents a new submission and you won’t be able to submit any additional designs during that time.

Hence, an unlimited graphic design service that costs 1.5 times as much as Penji, but you never need to request revisions, can actually be cheaper in terms of designs delivered per dollar. Two such services, in our experience, are ManyPixels and Awesomic.

But you don’t have to subscribe to see it; Penji showcases all of its work through “Our work” section of the website. For example, let’s check logos from the “Branding” section. As you can see from the screenshot below, most of logo designs are generic and can easily be replicated in automatic logo builders for $20/logo or in Canva.

Penji Bad Logos
Penji’s logo examples (Credit: Penji)

A similar amateur feeling can be found in illustrations, prints, and animations. We know we would not accept them for our campaigns or would request numerous revisions, which would make Penji less efficient.

That’s not to say that all Penji designs are bad—quite the opposite, in fact. Among their web and app, examples are a few gems of gold, as well.

Customer Support

We liked that Penji offers live chat support, which is available throughout most of the day and provides answers to your questions quite well. Although it states you have to wait just “A few minutes”, it can take longer to get a reply even when the chat is supposedly live.

Penji live chat window
Our example of poor Penji customer support.

Our latest complaint is about the free demo of Penji you can get. We scheduled one to learn more about Penji, and while we could get the date fast, the overall tour was subpar. The demonstrator didn’t care about our concerns and wouldn’t show us around the platform.

After the disappointing tour was done, the demonstrator promised us some follow-up information and answers. However, even after two reminders, we only received a part of the answer. To this day, we haven’t heard from them.

Refund Policy

Penji advertises its 30-day money-back guarantee. Even on the pricing page, they state that all monthly plans are eligible for a full refund within 30 days. Granted, they live up to that promise.

However, an uncareful reader might miss the “monthly” part. Although it’s not stated on the pricing page (you have to open their guides and FAQs; see below), Penji does NOT offer a refund on their yearly and quarterly plans. Not even if you cancel without submitting any designs.

Penji tricky refund policy
Screenshot of Penji’s intercom.help page (Credit: Penji)

Best Penji Alternatives

Penji vs Design Pickle

Design Pickle is slightly more expensive than Penji ($499–$1,695/month), but it also offers a much higher quality of designs, which are well-worth a higher price. In addition, Design Pickle provides an onboarding manager and Spanish speaking designers, when necessary.

In terms of designs you can get, their repertoires are fairly similar, yet Design Pickle offers motion graphic only with the most expensive plan, while you can get them at penji for one third the price. The Graphics Premium plan also lets you usem notion graphics revision tool and you can request Canva file delivery.

Penji vs ManyPixels

ManyPixels is marginally more expensive than Penji, but offers significantly better designs. For a slightly higher price, you can also submit more designs because instead of working on 1 at the time, you can submit one a day, which is ideal for when you have longer projects. This way, you’ll get more done for the same amount of money.

Frequently Asked Questions (FAQs)

What is Penji used for?

As an unlimited graphic design service, businesses use Penji to consistently get new designs for their projects, such as advertising campaigns, social media presence, and blogs.

Is Penji legit?

Penji is a legitimate and safe service to use, but their promises about quality don’t always live up to expectations. Our biggest doubt is their vetting process for designers, which seems too strict base on our experience with their results.

About your guide

Matic Broz profile image
Matic Broz

Matic Broz is a photographer, graphic designer, and stock photographer. For over ten years he's been helping photographers improve their photos and graphic designers find the best images for their designs. His work has been featured by Lifewire, Skylum, and PetaPixel. In his free time, he enjoys photography, hiking, and petting random dogs. Read more

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